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What benefits does the Fin Family Program offer?The Fin Family Program rewards customers with points for every purchase, which can be redeemed for discounts on future orders. Members also receive exclusive offers, early access to new collections, and invitations to exclusive events.
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Does Fin Clothing offer custom or personalized orders?Yes, Fin Clothing offers custom and personalized orders. Please contact our customer service team with your requirements at finclothingline@gmail.com, and we will be happy to assist you.
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What payment methods do you accept?We accept various payment methods including credit/debit cards and bank transfers. All transactions are secure and encrypted.
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How does Fin Clothing protect customer privacy and security?At Fin Clothing, we prioritize your privacy and security. All transactions are encrypted, and we never share your personal information with third parties. For more details, please review our privacy policy. If you have any concerns, contact us at finclothingline@gmail.com.
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What are Fin Clothing's customer service hours?Our customer service team is available Monday to Friday from 9 AM to 5 PM. You can contact us via email at finclothingline@gmail.com or phone during these hours.
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What are your shipping options and delivery times?We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. You can track your order using the tracking number provided in your confirmation email.
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How can I track my order?Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
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How can I stay informed about product launches?Stay informed about product launches by subscribing to our newsletter or following us on social media. We announce new products and collections regularly.
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Do you offer wholesale options?Yes, we offer wholesale options for businesses. Please contact our wholesale team at wholesale@finclothing.com for more information.
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How should I care for my clothing?Care instructions are provided on each product page. Generally, we recommend washing in cold water, using mild detergent, and air drying to maintain the quality of the fabric.
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Where are your store locations and what are your hours?Our store is located at Victoria Yards. We are open Monday to Friday from 9 AM to 6 PM, and Saturday from 10 AM to 4 PM. We are closed on Sundays and public holidays.
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How can I purchase and use gift cards?Gift cards can be purchased on our website or in-store. They can be used for any purchase and do not expire. To use a gift card online, enter the gift card code at checkout.
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Do you have a size guide?Yes, we have a comprehensive size guide available on our website. Each product page also includes specific sizing information to help you choose the right fit.
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What materials does Fin Clothing use in its products?Fin Clothing uses high-quality materials like organic cotton, recycled polyester, and sustainable fabrics. Each product page provides specific details about the materials used. We are committed to sustainability and ethical sourcing.
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What should I do if my order arrives damaged or is lost?If your order arrives damaged or is lost, please contact our customer service team immediately. We will assist you in resolving the issue.
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How do I create and manage my account?To create an account, click on the 'Sign Up' button on our website and follow the prompts. You can manage your account details, view order history, and track orders by logging in to your account.
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How can I subscribe to your newsletter?You can subscribe to our newsletter by entering your email address in the subscription box on our website. Subscribers receive updates on new products, promotions, and events.
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Do you collaborate with other brands or host events?Yes, we frequently collaborate with other brands and host events such as pop-up shops and fashion shows. Follow us on social media or subscribe to our newsletter for updates.
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How can I apply for a job at Fin Clothing?Visit our Careers page to view current job openings and apply online. We are always looking for talented individuals to join our team.
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What are your seasonal collections?We release new collections each season. Stay updated by subscribing to our newsletter or following us on social media.
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How do I place an order?To place an order, simply add items to your cart, proceed to checkout, and follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is placed.
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What is your return and exchange policy?We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. To initiate a return or exchange, please contact our customer service team.
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What exclusive benefits do members receive?Members of our site receive exclusive benefits such as special discounts, early access to new collections, and invitations to events.
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How can I be notified when an item is back in stock?If an item is out of stock, you can sign up for restock notifications on the product page. We will notify you via email when the item is back in stock.
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